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Conway Office
PO Box 1972
Conway, NH 03818
(603) 356-7993

Ossipee Office
(603) 539-5506

Client's Rights

Your Rights While Using Starting Point's Services

Starting Point strives to provide services to service recipients, regardless of gender, age, health status (including HIV-positive), physical, mental or emotional disability, sexual orientation, sexual preference, sexual identity, socio-economic status, race, national origin, immigration status or religious or political affiliation. This infers a thoughtful plan for outreach to diverse communities; I.e. outreach is a service to which all prospective clients have a right.

  • You have the right to respectful treatment.

  • You have the right to have your information/records kept confidential according to NH RSA 173-C. You can ask Starting Point's staff or volunteers about your rights under NH RSA 173-C.

  • You have the right to access your individual records. Records will be released upon receipt of written request.

  • You have the right to know and understand all rules of Starting Point by which you must abide.

  • You have the right to make their own decisions, within the rules and policies of Starting Point.

  • You have the right to give suggestions and input concerning Starting Point.
You have the right to make a complaint about Starting Point's services. The following steps are available to you:
  1. You have the right to speak with staff regarding your complaint and work towards a resolution of the matter.

  2. If no resolution is obtained, you have the right to submit a grievance to the Suzette Chaine, Executive Director, in writing. Starting Point, Post Office Box 1972 Conway, NH 03818. The Executive Director will investigate the grievance and shall provide a written response within 5 working days.

  3. If the complaint / grievance remains unresolved, you have the right to appeal in writing or in person to Starting Point's Board of Directors. The Board of Directors shall respond in writing to the grievance within 30 days of its receipt.

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