24 hour crisis line

Employment Opportunities



This position is responsible for providing quality support and advocacy to victims of domestic violence and sexual violence, and their children, in our emergency shelter. The shelter advocate works directly with the shelter manager in providing direct service to our shelter guests, along with supporting the facilities.

ESSENTIAL DUTIES & MAJOR RESPONSIBILITIES include the following. Other duties may be assigned.

Direct Service

  • Provides survivor-driven, trauma-informed, direct service to survivors and their children, which includes assessments, intakes, crisis intervention, safety planning, advocacy, case management, ongoing emotional support, parental support, information, education and referrals.
  • Provides clients with appropriate referrals and advocates for connections to community resources such as educational, housing, medical care, childcare etc.
  • Assists with the daily living needs of shelter guests.
  • Provides and/or arranges transportation to shelter guests for approved needs.
  • Facilitates house meetings with shelter guests.
  • Facilitates cooperative living, peer support, and guest participation in shelter programming
  • Provides in-person support at agency and client services provision sites.
  • Documents client contacts in accordance with agency protocol.
  • Understands and follows current policies and procedures for shelter operations in order to ensure safety of shelter guests and staff.
  • Understands and utilizes principles of trauma-informed care and the empowerment philosophy of advocacy.
  • In conjunction with the shelter manager, takes appropriate steps to deal with emergency situations with the goal of maintaining the safety of all shelter guests.
  • Shares staff back-up responsibilities beyond office hours by serving as Rotating Crisis Line/Volunteer back-up on the 24-hours support line.

Shelter Support

Assists with care and maintenance of the shelter

  • Assists with routine chores and cleaning tasks assigned to ensure safety and cleanliness of the shelter facility.
  • Assists with preparing, cleaning/sanitizing rooms for client intakes and exits.
  • Completes house checks and room checks as assigned.
  • Assists with picking up and stocking, food, shelter donations and other supplies for the facilities and guests
  • Assists with spring and fall clean-up day.

Additional Responsibilities

  • Completes NH RSA 173C requirement of 30 hours of training, in addition to other required trainings.
  • Maintains strict standards of confidentiality
  • Attends agency meetings as required, including staff meetings and supervision meetings
  • Attends trainings and continuing education activities, as assigned.
  • Maintain agency forms, as required
  • Must possess a valid driver license, proof of vehicle insurance and have access to a vehicle during work hours.
  • Other duties delegated or assigned by the Executive Director or Shelter Manager.



  • Minimum of an undergraduate degree in a related field or 1-year work experience in related field.


  • Strong crisis intervention and advocacy skills.
  • Excellent listening and communication skills.
  • Ability to address conflict and contribute alternative solutions in a direct, constructive and professional manner.
  • Demonstrated computer literacy, minimally Windows, Microsoft Office Suite, Internet.
  • Ability to prioritize, be self-directed and manage a variety of tasks.
  • Fosters positive, safe, and trauma-informed relationships with shelter guests while supporting and understanding empowerment philosophy.


  • Understanding of issues relating to domestic violence, sexual violence, and stalking
  • Understanding of family issues
  • Knowledge of local community resources, social service agencies


  • Ability to work independently with survivors, and collaboratively with co-workers and colleagues.
  • Ability to maintain confidentiality, integrity, Ethics and Trust, at all levels.
  • Passionate about the issues of domestic and sexual violence.
  • Ability to work independently and with others.
  • Ability to maintain healthy boundaries.
  • Ability to be professional in all interactions.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment.
  • Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow and shoulder.
  • Must be able to climb multiple flights of stairs and lift or move up to 20 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently in an office setting or public facility. The employee is frequently required to provide transportation of clients.


Part-time 20 Hours a week, flexible hours, Monday-Friday, some evening and weekends required.

Please send cover letter and resume to [email protected] or fax to (603) 452-5302.

Starting Point: Services for Victims of Domestic & Sexual Violence, located in the White Mountains of NH, is a non-profit agency providing services to victims of domestic and sexual violence, including human trafficking, in Carroll County, NH. It is the only domestic violence shelter in Carroll County NH and only one of 12 domestic violence shelters in the entire state. Starting Point often receives clients from outside its catchment area when the victims are not safe in their local shelters or when other shelters are full and victims are in imminent danger.  Since its inception in 1981, Starting Pont is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.